FRAMINGHAM, MA– Applause, a digital testing company, announced that former PayPal executive Rahul Shah has joined Applause as Senior Vice President, Global Delivery & Customer Success, the company said in a statement.
The addition comes at a time when Applause has seen significant growth in its enterprise market, which includes helping many global brands deliver great digital experiences from web to mobile to payment strategy and validation.
Shah most recently led the Enterprise Technical Sales and Integration team at PayPal, where he was responsible for all technical aspects of selling, integrating and building long term value for merchants. He helped drive growth by implementing a Customer Success model based on a direct partnership with Sales and strong collaboration with Product, Engineering and Marketing that closely aligned with the expanding needs of PayPal’s merchant community.
“Rahul is a recognized industry leader who excels in growth environments,” said Applause CEO Doron Reuveni. “His expertise in the all-important payment technology space positions us well with retailers, restaurants, banks, insurance firms and travel companies – spaces where Applause has seen great enterprise adoption. Rahul will make our world-class delivery team even stronger as our customers ask us to tackle new challenges in digital testing.”
Prior to PayPal, Shah led the Technology Development and Customer Service organizations at a subsidiary of Allianz, where he served as the executive responsible for driving the company’s digitalization efforts. He previously spent 8 years at GE in various global leadership roles across Product, Marketing, Sales, and Strategy. He holds a Mechanical Engineering degree from UMass, Amherst and an MBA from Cal, Berkeley.